Clients and Pro-Bono


Our clients are not viewed as simply “customers”. The impact you have on us matters equally to the impact we have on you and your circles of influence, and therefore we work hard to make every exchange positive, meaningful and correct for the circumstances.

Our focus on quality, gaining maximum efficiencies, and producing tangible outputs and outcomes is inspired by a win/win philosophy that looks to reward all of our stakeholders. 

We are pleased to have been a Tier 1, pre-qualified supplier on the following whole-of-government Australian panels and under sole-agency Deeds, and also a pre-qualified supplier to Texas (USA) Government. Some panels are now expired however our services continue to be available under sole-sourcing or limited tender Commonwealth Government procurement processes:

Attorney-General’s Countering Violent Extremism Research Panel
Defence Support Services Panel (DSS) – current to April 2024
NSW (Prequalified) Performance and Management Services Scheme/Panel
Buy NSW
Digital Marketplace Panel (DMP) & Buy ICT
Department of Finance and Deregulation, ICT Management Consultants Panel (Multi-Use List)
(Defence) Capability Acquisition and Sustainment Support Services Panel (CAS-SS)
Defence Materiel Organisation Support Services Panel (DMOSS)
Australian Customs and Border Protection, Management Consultancy and Business Services Panel
Department of Foreign Affairs and Trade, Training Development and Delivery Panel
Department of Resources, Energy and Tourism – Training Development and Delivery (Deed)
Austrade – Training Development and Delivery (Deed)
Department of Climate Change and Energy Efficiency – Training Development and Delivery (Deed)
Fair Work Ombudsman – Training Development and Delivery (Deed)
Department of Infrastructure and Transport – Training Development and Delivery (Deed)
Department of Employment, Education and Workplace Relations, Learning and Development Panel
Department of Families, Housing, Community Services and Indigenous Affairs, Capacity Strengthening Services supporting the Remote Jobs and Communities Program (Deed)


A little bit of history:

During our first few years of operation our growth surpassed 3000% in revenues and we grew our consultancy and education team to several hundred professional personnel. We cemented our place as a leading global organization with an unwavering commitment to help our clients to help themselves. Our awards and accolades have come steadily.

During the period 2020-2022 we refocused our structure within our three core business streams so that we could sustain the highest quality outcomes for our clients whilst still providing strategically-focused services, all while remaining true to our unique intent. In so doing we removed several hundred subcontracted consultancy personnel, reduced to core staff capacity across our three business streams, and voluntarily withdrew from the DMP and NSW Panels.

Current business operations:

Serenidad Consulting Pty Ltd (in Australia) will remain a member of the Defence Industry Security Program (DISP) and supplier to Defence until the expected expiry of the DSS Panel in late April 2024.

We continue to deliver a consistent Serenidad Consulting® approach to all consulting assignments, educational events and peace negotiation activities, applying our foundation principles at every level, and remain committed to supporting global clients by virtual and on-site means.

Our founder, Nola Hennessy, continues to provide pro-bono support to both private and community clients in real need.

 Serenidad Consulting® recognized as “A world-changer”

Quality Policy

Corporate Profile

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Since inception we are pleased to have assisted many clients, including those listed below, to realize their stated goals:

      • ACT Government’s Transport  Canberra and City Services – strategic change management for regulatory reporting systems including design and facilitation of industry and Regulator stakeholder engagement, education and workshops
      • Australian Capital Territory Emergency Services Agency – including design and delivery of targeted workshops, targeted facilitations, senior leadership and management education, strategic planning, workforce planning strategy, education in change management and behavioral change, strategic advice for and direct involvement in the review of enabling support services, stakeholder consultations, advice on achieving corporate intelligence (sole-sourced)
      • Australian Defence Organization:
        Joint Capabilities Group (including sole-sourced) – ADF Bronze Commendation for first-of-type governance documentation for the Cyber Joint Learning Management Authority, including the Governance Model for the new Defence Cyber College; strategic governance and operational management of Joint Cyber Learning and Development (JCL&D); negotiations for the inaugural JCL&D System Memorandum of Agreement; Cyberspace Workforce Planning advice and support; and support to JP9131 Phase 1 Tranches 1 and 2
        Defence Enterprise Governance – facilitation of DFAT/Defence senior leaders’ workshop on Shared Risk Management (sole-sourced)
        Defence People Group – incl. WHS, Project/Program Management, Change Management, Implementation Support, Security and ICT Advice, Safety Risk Harmonization (whole-of-Defence)
        – Defence Support & Reform Group – incl. Risk/Security/WHS Management and Methodologies, Program/Project Governance, Quality Assurance, Planning, Due Diligence, Reporting, Defence Business Modelling for Shared Services delivery; Organisational Excellence, Communications Protocols
        Vice Chief of the Defence Force/Joint Health Command/Aust Defence Force Academy – incl. Strategic Planning, Implementation Planning, Risk Management Methodologies and Planning, ICT and WHS Systems Implementation, User Documentation
        Chief Information Officer Group – incl. Program and Project Management, Governance Frameworks, Infrastructure Planning
        Capability Acquisition and Sustainment Group (including the former DMO) – incl. ITAR-related, Annual Conference Keynote Address on Information Management and Organizational Intelligence, Project Scheduling and Risk Management for classified and high tech projects, WHS Strategic Planning, Risk Management Systems, WHS Policy and Procedure Development, WHS Management System Development and Implementation, Maritime Sector Audits and Risk Management, Test and Evaluation Engineering, Systems Engineering
        Australian Army, incl. TNAs, Training Delivery and Evaluation
        Defence Security Authority, incl. Business Analysis and Procedure Development; and Security Risk Management Framework Quality Assurance
      • Australian Taxation Office – Federal Government and other stakeholder strategic engagement and relationship management (sole-sourced)
      • Australian Department of Home Affairs (incl. Immigration, Border Protection, EMA, Citizenship functions) – Strategic Analysis, Planning, ICT Global Program Directing, Project Governance Review, Business Modelling
      • Safety Institute of Australia Ltd – Conference presentations (sole -sourced)
      • Informa – Conference presentations and workshop facilitation (sole-sourced)
      • Safety Institute of Western Australia – conference presentations (sole-sourced)
      • Australia’s Women’s Speaker Bureau – Keynote Address and Coaching Session (sole-sourced)
      • EAN – Keynote Address and Coaching Session across two conferences, provision of C-level panel member (sole-sourced)
      • Tonkin Corporation – conference presentations and workshop facilitation (public policy development) (sole-sourced)
      • Other consulting firms and private organizations