– Serenidad Collaborative Dispute Resolution™ ©

Signature: 1-day Workshop-style Seminar (Code: SC_CDR_I)


Available in Queensland, Australia and other locations by arrangement

 Register here
IMPORTANT: Registrations close 3 months prior to each event date – remember to book early to avoid disappointment


  • General Public
  • Community Groups – Community Associations, Crisis Care Workers, Intervention and Family Support Centers etc.
  • Professional Groups and Associations
  • Unions – Union Officials, Key Negotiators, Managers, Employee Representatives
  • Professional Negotiators, Mediators, Dispute Resolution Practitioners
  • Educators, Mentors, Coaches and Tutors
  • Government Organizations and related – Negotiators, Employee Advocates, Senior Leadership, Senior and Line Managers, Supervisors, Human Resources Managers and Subject-Matter-Experts, Equity & Diversity Workers etc.
  • Private Sector Organizations – Negotiators, Internal Policy Makers, Sales Personnel, Senior Leadership, Senior and Line Managers, Supervisors, Human Resources Practitioners, Consultants etc.

THE SEMINAR (Introductory Level)
 – a full day, 8.30 a.m. – 5.00 p.m. (including welcome tea/coffee/registration, lunch and morning/afternoon refreshments), this unique, engaging, dynamic and participant-focused workshop-style seminar will broaden awareness of how to diffuse and resolve conflict or dispute situations in a non-legal context, enhance verbal communication skills, and introduce effective negotiation techniques. A strong emphasis will be placed on participants practicing the techniques during the workshop.

You will:

* Learn the Serenidad Consulting® Models for TRUST and Peace Negotiation

* Explore Active Listening and other Sensory-driven techniques to enhance Communication and aid Negotiation

Learn what Collaboration means in the context of Dispute Resolution

* Learn the key attitudes which underpin Successful Outcomes between parties

* Practice techniques learned

* Discuss appropriate actions that can be taken post-dispute resolution


NB: Contains material held under Copyright since 2007


 Nola Hennessy, FAIM, Founding Managing Director & CEO, Serenidad Consulting®

With over 70 international literary awards as an inspirational educator; international recognition as a powerful negotiator and change agent; and over 50 years’ experience managing and leading people, including establishing and leading HR operations and cultural frameworks, developing policy, representing parties in public and private conflict resolution and review-of-decision settings, Nola will share her mastery-level knowledge and experience with participants.

Nola leads Serenidad Consulting® in its strategic intent to facilitate positive relationships and global peace outcomes, is a long time member of the United Nations Association of Australia and, since 2019, has provided volunteer Strategic Advisor support to the UNAA’s Peace and Security Working Group. 

Nola’s books form part of the foundation for Serenidad Consulting’s global work with the teachings in her books supporting the outcomes sought from our signature workshops, seminars, retreats and programs delivered globally. 

Nola’s internationally acclaimed, multi-award winning “No Boxing Allowed” book will be made available as a complimentary copy for all participants in this seminar. Nola’s other books may also be purchased at the event or through our website or distributors.


Register here

IMPORTANT: Registrations close 3 months prior to each event date – remember to book early to avoid disappointment